Leading Service Quality and Performance Assessments
Our service quality and performance assessments have helped industry leading technology and software service organizations reset their strategic direction, improve operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.
Service Strategies’ consultants are executive level service professionals with twenty or more years of industry experience covering Support, eService, Field Service and Professional operations. They are experts at helping your organization manage the rapid change and complexities inherent to technology services. They have spent their careers running service and support operations and benchmarking service standards.
Service Assessment Methodology
Our proven service assessment methodology leverages a four step process that includes interviews and roundtables with key executives and individual contributors, discussions and site visits with strategic customers, service process observation and review and best practice comparison to align your processes with industry standards.
- Analyze operations
- Compare to benchmarks & best practices
- Identify Gaps in performance
- Recommend action and improvements
- Implement recommended improvements
Assessment Deliverables
Our Service Quality and Performance Assessment includes a number of deliverables that will help your organization take the next step towards world class performance, including:
- Comprehensive Assessment Report and Executive Presentation
- Analysis of Strengths, Weaknesses, Opportunities and Threats
- Benchmark against Industry Leading Standards
- Road-map for Implementing Recommendations